Act as a point of contact for the end user and provide support. If possible, resolve the call directly. Registering incoming calls (via mail) in the service management tool TOPdesk Assigning rights to folders and distribution lists via tooling Creating user accounts via tooling Analyzing calls to detect and signal any problems Routing calls to other handler groups where necessary Monitoring progress of open calls Informing end users about the status of the open call Providing information about procedures for requests and use of ICT resources Checking on mandate holder of incoming requests.
Completed MBO ICT education (Level 3 or 4). Experience at an ICT Service Desk. If MBO 3 completed + 1 year work experience. Experience on an ICT Service Desk. If MBO 4 completed + 0.5 years of work experience
ITIL V3/4 Experience with Topdesk is a plus Experience with MACOS operating system
Flexible Analytical Careful Independent Customer-oriented Social and communication skills
Job Type: Full-time
Salary: €1,961.83 – €4,130.14 per month
* Dutch (Preferred)
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